Last updated: 21 February 2022

Southpoint Health Clinic (“us”, “we”, or “our”) operates the Southpoint Health Clinic website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

  • Name
  • Email address
  • Telephone number
  • Address

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Covid 19 Privacy Policy

Prospective and past patients have been asking if they are to be required to be vaccinated.

The answer is no, our policy will remain that we will never discriminate against anyone regarding their race, religion, age, gender or medical (vaccination) status.

When anyone asks us, our policy from the 20th February 2022 will be:

We will not be commenting on our past covid status, exemption status or medical (vaccination) status.

Patient files and how we’ll communicate with you

Patients’ history/files will not be shared with any other party, institution, or entity without permission from the patient.

Information you provide us, in consultations, via email, phone or otherwise, is stored remotely on secure servers as per industry standards. All clinic staff have access to your information and only access your information for legitimate clinical purposes. Please note that practitioners may, for ease of communication, contact you from their personal mobile devices or personal email accounts.

For appointments, our software will email you an appointment confirmation on making a booking. Likewise, by default, our software will send you an email the day prior to each appointment to remind you of your appointment.

From time to time, we use our software to notify patients via email or text that may be of interest to them – for example when staff are taking and/or returning from leave and general clinic news. If you receive an email or text from us and you’d prefer to opt-out, unsubscribe or simply reply ‘stop’ and we’ll remove you from the list.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.